Ian Truscott

Yes, but what does it do?

June 8, 2010June 8, 2010ObservationsHuman Interest

I was in a briefing call today by a large software vendor, it wasn’t a one to one briefing there were a few of us on the call – I am not going to say

Just Read: The Tipping Point

June 1, 2010June 1, 2010Booksauthor, Business, Malcolm Gladwel, Malcolm Gladwell, Seth Godin;, Sociology books, The Tipping Point, Tipping point

In a departure from my normal waffle, I wanted to share a book I’ve just read “The Tipping Point” by Malcolm Gladwell, that I’ve come to very late – it was first published ten years

Things I Learned at Gilbane San Francisco

May 28, 2010May 28, 2010ObservationsAndrew McAfee, Content Management, content technologies, Gilbane analyst, Industry Analyst, Melissa Casburn, Randy Woods, Robert Rose, Social Media, speaker, Sue Ann Reed, web customer experience, Web Engagement, web experience

Last week was my first Gilbane conference as a Gilbane analyst, having in previous years only served variously as vendor booth bunny, guest speaker or panellist and it was great to focus on meeting folks, listening to some great

The ‘M’ in ECM and ERP

May 13, 2010May 13, 2010ObservationsBusiness, Content Management, Enterprise content management, Google;, Information technology management, Supply chain management, Technology

In the discussion of what ECM is, we’ve seen a few analogies lately of comparing ECM (Enterprise Content Management) with ERP (Enterprise Resource Planning)- me included. Most of this discussion is around the ‘E’ (such

On the Jon Marks EPFDW Dilemma

April 22, 2010April 22, 2010ObservationsAPI;, Computing, content author, Jon Marks;, open source product, Philipe Parker, Social Media, software developer, Software engineering, Web Engagement, Zahoor Hussain

Jon Marks (@mcboof) has set a challenge to vendors on his blog – to prioritize various elements of what makes a great CMS product, to choose between Editors, Performance, Features, Developers and producing Websites. I know,

CMS – The Knowledge Workers Industrial Revolution?

April 12, 2010April 12, 2010ObservationsBlog software, Content Management, content management system;, Content Management Systems;, Industrial Revolution, Johnstone Press, knowledge worker, Philippe Parker, Roy Greenslade, The Guardian

Last week it was reported in the UK press that journalists for a local newspaper are going to strike over the implementation of a Content Management System. I found this really interesting and it sparked

Leaving the Tribes and Becoming a Real Boy

April 8, 2010April 8, 2010ObservationsAlterian;, Mediasurface;, The Gilbane Group, Twitter;, Web Engagement

As you probably know, last week I left Alterian, a marketing platform vendor (who just over 18 months ago acquired my previous WCM vendor employer Mediasurface) for The Gilbane Group. Whilst, I’m accustomed to change,

Engage with a Persuasive Web Experience

April 1, 2010April 1, 2010Gilbane, The Engagement TierBill Zoellick, Blog, commentator, CRM;, Customer engagement, Frank Gilbane, Gilbane, Gilbane Group, passive consumption media channels, Social Media, social media revolution, web analytics;, Web Engagement, Web Experience Management

This post was originally published on the Gilbane Group blog, shortly after I started in April 2010 – that blog has now changed hands and many of the original post removed, so I wanted top

Onboard the Board at CMPros!

March 11, 2010March 11, 2010CMProsCMS, Community websites, Content Management, LinkedIn, Lisa Welchman, Online social networking, Scott Liewehr, Social Media, social media revolution, World Wide Web

Last week I was proud to be voted onto the board at CM Pros, to join a pretty new board under the presidency of Scott Liewehr to take this respected community of practice organisation forward.

Is WordPress a CMS? Hardly? Barely?

March 3, 2010March 3, 2010ObservationsContent Management, Content Management Systems;, web content;

The perennial “what is a CMS” debate broke out this week, with a fairly innocuous tweet from Dirk Shaw, “I am sorry but wordpress is hardly a web content management system.” that many of our CMS