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Ian Truscott

Helping B2B tech companies create ART (Awareness, Revenue & Trust)

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Tag: Roberto Savvides

Your customer experience is global — just ask your local chippy

Posted on October 4, 2013 by Ian Truscott
Your customer experience is global — just ask your local chippy

Roberto Savvides manages The Regency, a “chippy” (a fish and chip shop) in Brighton (a seaside town in the UK). Roberto rolls up the sleeves of his crisp white shirt and opens the doors of this modest restaurant for lunch and watches as the customers trickle in. Recently it’s been more than a trickle and..

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