Customer Experience Management – Page 2

Creating ART (Awareness, Revenue & Trust)

On CMSWire – Forget the Channels, Focus on the People

July 18, 2014July 18, 2014Customer Experience Management

Commentators are still referring to a shift in customer experience channels “that is coming”, including this piece by Ted Schadler of Forrester, co-author of “The Mobile Mind Shift.” In it, he writes: Mobile has increasingly become

Your Customer Experience Needs to be a Fair Exchange, so that you are still around to provide it

June 9, 2014June 9, 2014Customer Experience Management, Uncategorized

It’s now well established that if you rank well in providing a superior customer experience, there is a good chance that your organization is seeing an uptick in the traditional business metrics, such as shareholder

Customer Experience – More Than a Pretty App

March 8, 2014May 24, 2021Customer Experience ManagementAmazon, Brand, Business, Customer experience, Customer experience management, Digital Clarity Group, Marketing, Scott Liewehr

This post has been brewing for a few months, seeded by a bar conversation I had with Scott Liewehr from Digital Clarity Group a few months ago, as it seemed to us that the focus

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