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My informal personal blog, once called “Hovering Over the Back Button”, now, as I post on Tuesday’s it’s “Tuesday 2¢”, if you want to follow it every week, I’ve created a LinkedIn newsletter too.


  • The Answer to Every Web Content Publishing Problem Is a Bicycle?

    The Answer to Every Web Content Publishing Problem Is a Bicycle?

    A couple of things have inspired this post, firstly Quora’s insistence that the answer to every CMS question is Drupal, (actually more correctly the communities answer to every question) and a chance encounter of a fellow

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  • Other Writing – Roundup of 2010

    A roundup of articles and papers I wrote during 2010, the majority of which I was an analyst working for The Gilbane Group.  Content, Context and Conversation: The Three Kings of Consumer Engagement – Research Whitepaper for

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  • Who Will Buy This Web Engagement?

    Who Will Buy This Web Engagement?

    As the holidays approach, my SKY+ hard disk (PVR/Tivo thing) is brimming with movies ready for the onset of quality time with my young family. Perhaps our viewing pleasure as I recuperated from what I

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  • External writing – roundup of 2010

    For the majority of 2010 I was working for The Gilbane Group as an analyst, where I wrote a number of papers, external articles and blog posts, for publications such as CMS Wire, Fierce Content

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  • Web Engagement – The Emperor’s New Clothes?

    Recently I’ve been seeing ‘an examination’ shall we say of the term Web Engagement Management and the acronym WEM. There is a suggestion that it’s a figment of the fervid imaginations of software vendor marketing

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  • Content vs Conversation – no.. email is not a CMS…

    I’ve just had a great conversation with a new Gilbane client (a really switched on bunch of folks) and one of the guys  used the expression “content vs conversation” when talking about the way content

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  • Introducing the Web Engagement Capability Model

    Introducing the Web Engagement Capability Model

    I originally posted this on the Gilbane blog back in October 2010 when I was an analyst there – as that blog has now changed hands and many posts removed, I wanted to preserve my

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  • You say tomato, I say tomato, you say WEM, I say WEM..

    When you say WEM, do you say Web Experience Management or Web Engagement Management?  What does it mean and does it matter and what about CEM? Well, in this  post I want to explore that,

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